Analysis of events
Twice a year, MedStar Harbor Hospital holds a town hall meeting. The president of MedStar Harbor, Dennis Pullin, shares insight about how the hospital is doing in terms of patients, quality of care, financials and associate satisfaction. The town hall meeting is a means of creating a channel of communication between the hospital's executives with the hospital's associates. The town hall meeting allows associates to gather around in an informal meeting, eat lunch and watch President Dennis Pullin give a brief presentation about the hospital.
In preparation for the town hall meeting, I aided my supervisor in preparing a raffle for the associates who attended the town hall meeting. Associates filled out a small raffle ticket upon entering the town hall meeting in the hopes of winning a Visa gift card. The marketing team taught me that this raffle provided associates incentive to attend the town hall meeting along with lunch provided by the hospital's cafeteria. I created signs prior before the event depicting where associates could receive items and where they could eat food. I learned about the preparations that are necessary before a large event, such as the town hall meeting, through my internship experience.
At the town hall, the marketing team placed in front of every associate a survey about how they find out information about the hospital and how the team can improve the town hall meetings. Below, I not only analyzed the feedback the associates gave, but I also summarized the material for my superiors.
In preparation for the town hall meeting, I aided my supervisor in preparing a raffle for the associates who attended the town hall meeting. Associates filled out a small raffle ticket upon entering the town hall meeting in the hopes of winning a Visa gift card. The marketing team taught me that this raffle provided associates incentive to attend the town hall meeting along with lunch provided by the hospital's cafeteria. I created signs prior before the event depicting where associates could receive items and where they could eat food. I learned about the preparations that are necessary before a large event, such as the town hall meeting, through my internship experience.
At the town hall, the marketing team placed in front of every associate a survey about how they find out information about the hospital and how the team can improve the town hall meetings. Below, I not only analyzed the feedback the associates gave, but I also summarized the material for my superiors.
Town Hall - Feb. 20, 2013Total Number of Attendees by Session
11 a.m. – 84 people 12:30 p.m. – 96 people 3:30 p.m. – 27 people Evaluations The session was informative – the majority responded “agree” The session was held at a convenient time – the majority responded “agree” I will attend future MedStar Harbor Hospital Associate Town Hall events – the majority responded “agree” Where do you typically get your information from: Compass – the majority responded “always” Flat Screen TVs – the majority responded “sometimes” Staff Meetings – the majority responded “always” Manager’s Minute – tie between “sometimes” and “rarely” Blast Emails – the majority responded “sometimes” Leadership Meetings – the majority responded “sometimes” Town Halls – the majority responded “always” “The grapevine” – the majority responded “sometimes” StarPort – the majority responded “sometimes” Other –majority responded “N/A” followed by “rarely” Comments Summary What time would work better? 12 pm; 12:30 pm (2 people); 1 pm; no changes; time was good; flexible; good that there was 3 sessions What did you like the most about today’s session? (the ones that were noted the most) Informative; clear representation of hospital activity; Q&A; nice to see where each department stands and where it is heading; knowledge of upcoming events; Dr. Barringer’s presentation; segment on utilization management; infusion of humor in presentation; emphasis on UR dept.; financial update; myth busting; Suggestions for improvement Cut time down to 45-60 minutes, staying longer than 45 minutes is not feasible and might cause delays in work; associates on the weekend should have the same opportunity to attend town halls; more town hall meetings; too many chairs for table size; more time for questions; agenda sent out in advance of town hall meeting, schedule for year sent out in advance; refreshers from last meeting Where do you typically get information from (Other) Facebook; mailings to home; we still need to communicate verbally with one another outside of the computer; rumors; the Compass through email and in the elevators |